Your WordPress site, properly looked after more than just clicking “Update”
Updates are just one part of looking after a WordPress site. We take care of monitoring, backups and security, check that changes haven't caused problems, and act on critical vulnerabilities without waiting for the next scheduled maintenance window.
24/7 uptime monitoringCritical vulnerabilities handled promptly, not left until the next scheduled checkNo extra paid work without your approval of the scope and price
monitoringbackupssecurity
Don't choose a plan by counting backups. Choose based on how much a website outage would affect your business.
Start with your business needs
How important is this website to your business?
Don't choose a plan based on how often backups run. Think about what a problem with your website would mean for your business. You can compare the technical details below.
WP CARE
If something goes wrong with your website, your business can still carry on.
You want us to take care of updates, backups, monitoring and security. Your site matters, but a problem lasting a few hours wouldn't bring sales or day-to-day operations to a halt.
A fit if
your website mainly introduces the business and encourages people to get in touch
customers don't rely on your website throughout the day
you're happy to request small changes separately
you want someone to take care of the technical essentials
excl. VAT / month79 €excl. VAT / month
WP CARE BUSINESSmost popular
Your website brings in customers. When it has problems, your business feels it.
For a website that regularly generates enquiries, bookings or other valuable leads. You need updates tested where necessary, daily backups and a quicker initial response.
A fit if
your website regularly brings in enquiries or bookings
downtime can cost you leads, even if the rest of your business carries on
you want higher-risk updates tested on a staging site first
you occasionally need small changes covered by your plan
excl. VAT / month169 €excl. VAT / month
WP CARE PRIORITY
Even a few hours of website problems can hurt your business.
For sites that support essential business processes, handle high traffic or contain frequently changing data. You need priority handling and more frequent backups to limit the impact of downtime.
A fit if
your website plays a key role in sales or customer service
losing a few hours of data would cause real problems
you need outages handled as a priority
you often need small changes to the site
excl. VAT / month329 €excl. VAT / month
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A closer look
Compare the packages in detail
Once you have found the closest match, use these details to compare the exact contractual scope.
Comparison of the key package parameters
WP CARE
WP CARE BUSINESS
WP CARE PRIORITY
Backups
✓Included: Once a week
✓Included: Daily, weekly and monthly
✓Included: Database every 6 hours; full site daily, weekly and monthly
Staging
!Limitation: Not included
✓Included: Included for higher-risk updates
✓Included: Included for higher-risk updates
Small changes
✓Included: Quoted separately
✓Included: Up to 1 hour per month
✓Included: Up to 3 hours per month
First response
✓Included: Standard queue, with no guaranteed response time
✓Included: Within one business day
✓Included: Within four business hours
Full plan details
What your WordPress maintenance plan includes
Choose your plan based on how much your business depends on the website. Here you can compare the technical details, what's included and where each plan's limits lie.
WP CARE
Essential WordPress maintenance for a site that needs regular updates, monitoring and security checks.
Exactly what's included in your chosen plan.
At a glance
Backups - Once a week
Staging - Not included
Backup restore checks - Periodic checks
Performance checks - Not included
Small changes - Quoted separately
First response - Standard queue, with no guaranteed response time
How maintenance works on this plan
Backups - One full site backup each week. We'll agree how long backups are kept when maintenance starts.
Restore - We periodically check that a backup can actually be used to restore your site.
Staging - This plan doesn't include a permanent staging environment. Before making a risky change, we safeguard the current version of the site and choose a safe way to proceed.
Included with every plan
Carefully managed updates - We update WordPress core, active plugins and the theme, then check that everything still works. We don't install updates blindly just because a new version is available.
Critical security vulnerabilities - We deal with known critical vulnerabilities promptly, even outside scheduled maintenance. Depending on the risk, that may mean an update, a patch, a configuration change or temporarily disabling the affected feature.
Monitoring - We monitor uptime 24/7 and continuously watch for security issues. This is not a guarantee that someone is personally on call around the clock.
Scope - The plan covers one live WordPress website on one domain, including the configuration we agree to maintain at the start.
Google Search Console - If Google Search Console is connected, we watch for technical indexing, sitemap and security issues. This doesn't include SEO work.
Scope limits
Time for small changes - This plan doesn't include time for small changes. We quote those separately and start only after you've approved the scope and price.
Small change - A straightforward adjustment to your existing website, using the layout and features already in place without designing or building anything new.
What isn't a small change - New pages, custom-designed sections, forms or functionality, modules, integrations, redesigns, migrations, larger data imports, bulk content changes, API work and anything else that needs a new solution are quoted separately.
Maintenance work doesn't use up your small-change allowance - Updates, checks after updates, monitoring, backups, restore tests, handling critical vulnerabilities and rolling back a faulty update we've installed are all part of routine maintenance.
Changes outside our control - If a problem is caused by your own changes, another provider, your host, an external API, an expired licence or an unsupported component, we may still investigate it as part of maintenance. More extensive repairs or rebuilds are quoted separately.
Hacking and malware - WP Care includes detection, initial investigation, containing the threat and restoring from a valid backup when that's the safe option. Full forensic analysis, extensive manual malware removal, rebuilding without a backup, investigating a compromised server and legal incident handling are quoted separately.
Third-party costs - You pay providers directly for hosting, your domain, email, paid plugins and themes, licences, CDN, APIs and other third-party services.
What maintenance can't guarantee - Maintenance helps reduce risk and response times, but it can't guarantee 100% uptime, protection against every attack or a complete fix within the initial response window.
How it works
When maintenance starts - Maintenance starts once you've chosen your term, completed any required Website Gate check and onboarding, and provided the necessary access.
Access required - We'll need WordPress administrator access and, depending on your setup, access to hosting, site files, the database, DNS, backups, security services and Google Search Console. Any required paid licences must be active.
Before we start - For a 3- or 6-month plan, send us your website address for the free Website Gate check before we start. We'll tell you whether we're ready to begin or whether Onboarding S, M or L is needed. With a 12-month plan, the separate Gate check can be skipped and standard technical onboarding is included.
Scope limits
New features, pages, modules, redesigns, integrations, major migrations and bulk content changes are quoted separately.
WooCommerce stores are covered by our separate Woo Care service.
You pay separately for hosting, your domain, email, paid licences and other third-party services.
Your order confirms the scope of the maintenance service we'll provide.
WP CARE BUSINESS
Ongoing WordPress maintenance for a site that regularly brings in customers and needs more attentive technical support.
Exactly what's included in your chosen plan.
At a glance
Backups - Daily, weekly and monthly
Staging - Included for higher-risk updates
Backup restore checks - Regularly
Performance checks - Yes
Small changes - Up to 1 hour per month
First response - Within one business day
How maintenance works on this plan
Backups - Daily backups, plus weekly and monthly copies. We'll agree how long they're kept when maintenance starts.
Staging - We test higher-risk updates on a working copy before applying them to the live site.
Restore - We regularly verify that an available backup can be used to restore your site.
Performance - We regularly check key performance indicators and noticeable slowdowns. In-depth performance optimisation is quoted separately.
Included with every plan
Carefully managed updates - We update WordPress core, active plugins and the theme, then check that everything still works. We don't install updates blindly just because a new version is available.
Critical security vulnerabilities - We deal with known critical vulnerabilities promptly, even outside scheduled maintenance. Depending on the risk, that may mean an update, a patch, a configuration change or temporarily disabling the affected feature.
Monitoring - We monitor uptime 24/7 and continuously watch for security issues. This is not a guarantee that someone is personally on call around the clock.
Scope - The plan covers one live WordPress website on one domain, including the configuration we agree to maintain at the start.
Google Search Console - If Google Search Console is connected, we watch for technical indexing, sitemap and security issues. This doesn't include SEO work.
Scope limits
Time for small changes - Up to one hour of small changes each month. Unused time doesn't carry over and can't be used for general development work.
Small change - A straightforward adjustment to your existing website, using the layout and features already in place without designing or building anything new.
What isn't a small change - New pages, custom-designed sections, forms or functionality, modules, integrations, redesigns, migrations, larger data imports, bulk content changes, API work and anything else that needs a new solution are quoted separately.
Maintenance work doesn't use up your small-change allowance - Updates, checks after updates, monitoring, backups, restore tests, handling critical vulnerabilities and rolling back a faulty update we've installed are all part of routine maintenance.
Changes outside our control - If a problem is caused by your own changes, another provider, your host, an external API, an expired licence or an unsupported component, we may still investigate it as part of maintenance. More extensive repairs or rebuilds are quoted separately.
Hacking and malware - WP Care includes detection, initial investigation, containing the threat and restoring from a valid backup when that's the safe option. Full forensic analysis, extensive manual malware removal, rebuilding without a backup, investigating a compromised server and legal incident handling are quoted separately.
Third-party costs - You pay providers directly for hosting, your domain, email, paid plugins and themes, licences, CDN, APIs and other third-party services.
What maintenance can't guarantee - Maintenance helps reduce risk and response times, but it can't guarantee 100% uptime, protection against every attack or a complete fix within the initial response window.
How it works
When maintenance starts - Maintenance starts once you've chosen your term, completed any required Website Gate check and onboarding, and provided the necessary access.
Access required - We'll need WordPress administrator access and, depending on your setup, access to hosting, site files, the database, DNS, backups, security services and Google Search Console. Any required paid licences must be active.
Before we start - For a 3- or 6-month plan, send us your website address for the free Website Gate check before we start. We'll tell you whether we're ready to begin or whether Onboarding S, M or L is needed. With a 12-month plan, the separate Gate check can be skipped and standard technical onboarding is included.
Scope limits
New features, pages, modules, redesigns, integrations, major migrations and bulk content changes are quoted separately.
WooCommerce stores are covered by our separate Woo Care service.
You pay separately for hosting, your domain, email, paid licences and other third-party services.
Your order confirms the scope of the maintenance service we'll provide.
WP CARE PRIORITY
Priority WordPress maintenance for sites where technical problems can quickly affect the business.
Exactly what's included in your chosen plan.
At a glance
Backups - Database every 6 hours; full site daily, weekly and monthly
Staging - Included for higher-risk updates
Backup restore checks - Regularly
Performance checks - Yes
Small changes - Up to 3 hours per month
First response - Within four business hours
How maintenance works on this plan
Backups - Database backups every six hours, a full site backup each day, plus weekly and monthly copies. We'll agree how long they're kept when maintenance starts.
Staging - We test higher-risk updates on a working copy before applying them to the live site.
Restore - We regularly verify that an available backup can be used to restore your site.
Performance - We regularly check key performance indicators and noticeable slowdowns. In-depth performance optimisation is quoted separately.
Included with every plan
Carefully managed updates - We update WordPress core, active plugins and the theme, then check that everything still works. We don't install updates blindly just because a new version is available.
Critical security vulnerabilities - We deal with known critical vulnerabilities promptly, even outside scheduled maintenance. Depending on the risk, that may mean an update, a patch, a configuration change or temporarily disabling the affected feature.
Monitoring - We monitor uptime 24/7 and continuously watch for security issues. This is not a guarantee that someone is personally on call around the clock.
Scope - The plan covers one live WordPress website on one domain, including the configuration we agree to maintain at the start.
Google Search Console - If Google Search Console is connected, we watch for technical indexing, sitemap and security issues. This doesn't include SEO work.
Scope limits
Time for small changes - Up to three hours of small changes each month. Unused time doesn't carry over and can't be used for general development work.
Small change - A straightforward adjustment to your existing website, using the layout and features already in place without designing or building anything new.
What isn't a small change - New pages, custom-designed sections, forms or functionality, modules, integrations, redesigns, migrations, larger data imports, bulk content changes, API work and anything else that needs a new solution are quoted separately.
Maintenance work doesn't use up your small-change allowance - Updates, checks after updates, monitoring, backups, restore tests, handling critical vulnerabilities and rolling back a faulty update we've installed are all part of routine maintenance.
Changes outside our control - If a problem is caused by your own changes, another provider, your host, an external API, an expired licence or an unsupported component, we may still investigate it as part of maintenance. More extensive repairs or rebuilds are quoted separately.
Hacking and malware - WP Care includes detection, initial investigation, containing the threat and restoring from a valid backup when that's the safe option. Full forensic analysis, extensive manual malware removal, rebuilding without a backup, investigating a compromised server and legal incident handling are quoted separately.
Third-party costs - You pay providers directly for hosting, your domain, email, paid plugins and themes, licences, CDN, APIs and other third-party services.
What maintenance can't guarantee - Maintenance helps reduce risk and response times, but it can't guarantee 100% uptime, protection against every attack or a complete fix within the initial response window.
How it works
When maintenance starts - Maintenance starts once you've chosen your term, completed any required Website Gate check and onboarding, and provided the necessary access.
Access required - We'll need WordPress administrator access and, depending on your setup, access to hosting, site files, the database, DNS, backups, security services and Google Search Console. Any required paid licences must be active.
Before we start - For a 3- or 6-month plan, send us your website address for the free Website Gate check before we start. We'll tell you whether we're ready to begin or whether Onboarding S, M or L is needed. With a 12-month plan, the separate Gate check can be skipped and standard technical onboarding is included.
Scope limits
New features, pages, modules, redesigns, integrations, major migrations and bulk content changes are quoted separately.
WooCommerce stores are covered by our separate Woo Care service.
You pay separately for hosting, your domain, email, paid licences and other third-party services.
Your order confirms the scope of the maintenance service we'll provide.
Website Gate and onboarding
Getting started with WP Care
For 3- or 6-month plans, we begin with a free Website Gate check. We'll tell you whether we can take on your site straight away or whether it needs Onboarding S, M or L first. You don't have to diagnose it yourself. Standard onboarding is included with a 12-month plan.
Choose an option first to see its add-ons and configuration.
Technical Onboarding S - after the Website GateWe'll assess what level of onboarding your site needs. If the Website Gate finds minor technical issues, we'll fix what needs attention before maintenance starts. Standard onboarding is included with a 12-month plan.Assigned after reviewThis may incur an additional cost and can only be added after our review.
190 €
Technical Onboarding M - after the Website GateWe'll assess what level of onboarding your site needs. If several issues need fixing before we can take over, we'll update and stabilise WordPress, check the backups and put the necessary maintenance settings in place. Standard onboarding is included with a 12-month plan.Assigned after reviewThis may incur an additional cost and can only be added after our review.
390 €
Technical Onboarding L - after the Website GateWe'll assess what level of onboarding your site needs. If it isn't stable enough for us to take over safely, we'll get it into a maintainable condition first. Standard onboarding is included with a 12-month plan.Assigned after reviewThis may incur an additional cost and can only be added after our review.
690 €
Additional technical workWe only carry out work outside WP Care once we've agreed the scope and you've approved the price. This isn't a prepaid pool of development hours you can use for unrelated tasks.Assigned after reviewThis may incur an additional cost and can only be added after our review.
€110/hour or a separately agreed fixed price
Technical Onboarding S - after the Website GateWe'll assess what level of onboarding your site needs. If the Website Gate finds minor technical issues, we'll fix what needs attention before maintenance starts. Standard onboarding is included with a 12-month plan.Assigned after reviewThis may incur an additional cost and can only be added after our review.
190 €
Technical Onboarding M - after the Website GateWe'll assess what level of onboarding your site needs. If several issues need fixing before we can take over, we'll update and stabilise WordPress, check the backups and put the necessary maintenance settings in place. Standard onboarding is included with a 12-month plan.Assigned after reviewThis may incur an additional cost and can only be added after our review.
390 €
Technical Onboarding L - after the Website GateWe'll assess what level of onboarding your site needs. If it isn't stable enough for us to take over safely, we'll get it into a maintainable condition first. Standard onboarding is included with a 12-month plan.Assigned after reviewThis may incur an additional cost and can only be added after our review.
690 €
Additional technical workWe only carry out work outside WP Care once we've agreed the scope and you've approved the price. This isn't a prepaid pool of development hours you can use for unrelated tasks.Assigned after reviewThis may incur an additional cost and can only be added after our review.
€110/hour or a separately agreed fixed price
Technical Onboarding S - after the Website GateWe'll assess what level of onboarding your site needs. If the Website Gate finds minor technical issues, we'll fix what needs attention before maintenance starts. Standard onboarding is included with a 12-month plan.Assigned after reviewThis may incur an additional cost and can only be added after our review.
190 €
Technical Onboarding M - after the Website GateWe'll assess what level of onboarding your site needs. If several issues need fixing before we can take over, we'll update and stabilise WordPress, check the backups and put the necessary maintenance settings in place. Standard onboarding is included with a 12-month plan.Assigned after reviewThis may incur an additional cost and can only be added after our review.
390 €
Technical Onboarding L - after the Website GateWe'll assess what level of onboarding your site needs. If it isn't stable enough for us to take over safely, we'll get it into a maintainable condition first. Standard onboarding is included with a 12-month plan.Assigned after reviewThis may incur an additional cost and can only be added after our review.
690 €
Additional technical workWe only carry out work outside WP Care once we've agreed the scope and you've approved the price. This isn't a prepaid pool of development hours you can use for unrelated tasks.Assigned after reviewThis may incur an additional cost and can only be added after our review.
€110/hour or a separately agreed fixed price
How it works
First, we check whether your site is ready for ongoing maintenance.
We don't make you buy an audit just to get a report. We check whether we can start maintenance straight away or if any technical issues need fixing first.
01 / CHOOSE
Choose your plan and contract term
Choose WP CARE, BUSINESS or PRIORITY, then select a 3-, 6- or 12-month term.
02 / GATE
We check your site's condition
For a 3- or 6-month plan, you give us your website address for a free Website Gate check. We'll tell you whether we can start immediately or whether onboarding is needed first.
03 / START
We fix only what's needed
If onboarding is needed, we deal with the technical backlog and issues that would make it unsafe to start maintenance. We actually fix them, rather than simply handing over a report.
04 / MAINTENANCE
Ongoing maintenance begins
We set up monitoring and backups, agree how maintenance will be handled and look after your site under the chosen plan.
FAQ
Frequently asked questions about WordPress maintenance and support
What WP Care covers, what counts as a small change, what happens after an outage or malware incident, and when a task needs a separate quote.
Is WP Care more than just pressing “Update”?
Yes. We manage updates carefully and check the site afterwards. If something conflicts or breaks, we deal with it instead of clicking “Update” and walking away.
What if a critical vulnerability is discovered between maintenance checks?
We don't wait for the next scheduled maintenance window. We act on known critical vulnerabilities promptly, even between regular checks.
What does “first response” mean?
It's how long we have to begin dealing with your request during support hours. It doesn't mean every problem will be fully resolved within that time.
What counts as a small change?
A small change is a minor edit to what's already on your site, without designing anything new. That might mean replacing text, an image or a link, updating contact details, or making a small adjustment to an existing menu, button, form, header, footer or section.
Can I use the included edit time for other work?
No. BUSINESS includes up to one hour and PRIORITY up to three hours of small changes per month. New pages, features, modules, integrations, redesigns, migrations or anything that needs a new solution are quoted separately.
Does unused time roll over to the next month?
No. Your included time is for the current month only. You can't accumulate it for larger projects.
How often are backups taken?
WP CARE: one full backup each week. BUSINESS: daily, weekly and monthly backups. PRIORITY: database backups every six hours, a full site backup daily, plus weekly and monthly copies. We'll agree the retention period when maintenance starts.
What's a staging site?
A staging site is a working copy where we can test a higher-risk change before applying it to your live website. BUSINESS and PRIORITY include staging for these updates.
What if my site is hacked or infected with malware?
We detect and investigate the incident, work to contain it and restore from a valid backup when that's the safe option. Full forensic analysis, extensive manual malware removal, rebuilding without a backup, investigating a compromised server and legal incident handling are quoted separately.
What's the Website Gate?
For 3- and 6-month plans, the Website Gate is a free check of your site's technical condition before maintenance begins. We'll confirm whether we can start straight away or whether Onboarding S, M or L is needed first. It's not a paid audit, and we choose the appropriate onboarding level for you.
How do discounts for longer terms work?
The 3-month plan is charged at the standard rate. A 6-month plan reduces the monthly price by 10%, and a 12-month plan by 15%. You still pay monthly in advance throughout the term.
What's included with a 12-month plan?
Along with the 15% discount, you can skip the separate Website Gate check and standard Technical Onboarding S, M or L is included. Active breaches, extensive malware cleanup, infrastructure rebuilds, migrations, redesigns and other work beyond preparing the site for maintenance are not included.
Does WP Care cover WooCommerce?
No. WooCommerce stores are covered by our separate Woo Care service.
Your selection
WP CARE BUSINESS
Ongoing WordPress maintenance for a site that regularly brings in customers and needs more attentive technical support.
